Frequently Asked Questions and Support

We recommend a hand-held pistol-grip style diamond wheel glass cutter.  The Toyo brand is industry standard.  For long, perfectly straight cuts, we recommend the DK Monorail plate cutting system, which incorporates the Toyo blade onto a heavy-duty steel guiding arm and rail.

1. Hold the knife blade with both hands, using the first fingers to hold the blade straight.  

2. Push away from you with enough pressure on the glass to create a tearing sound.  

3. Break the glass along this score line with breaking pliers, with the notch on the pliers on the top of the score line.

We recommend not using cutting oil in the blades, if you choose to do so, be especially sure to clean the dichroic side free of all oil residue, or burnout of the dichroic may occur.

We recommend cleaning dichroic glass and images with rubbing alcohol.  Use the normal 70%, the 90% is too strong, and can damage the dichroic layers.  Lightly dry with a patting motion, rather than a swiping motion, using a low lint cloth or lint free paper.  

An alternative to rubbing alcohol is distilled white vinegar.  

We do not recommend glass cleaners that contain fragrances or ammonia.

For custom ran images, you can select from our Image Library, or submit your own artwork. 

There is a one-time conversion fee for custom art starting at $10 per image if you have artwork to provide.  

The smallest increment for ordering images is 16 A size at $32, or 11 B size at $45, or 8 C size at $64, or 6 D size at $82. 

The FULL sheet will yield 448 A size images (1/2") or 218 B size images or 112 C size images, or 66 D size images, you can pick up to 28 different images if all A size, or 18 different images if all B size, or  14 different images if all C size, or 11 different images if all D size. The FULL sheet costs $650.

The HALF sheet will yield 224 A size images (1/2") or 109 B size images or 56 C size images, or 33 D size images, you can pick up to 14 different images if all A size, or 9 different images if all B size, or  7 different images if all C size, or 5 different images if all D size.  The cost of the half sheet is $350

We can also mix sizes on the order, we will do the math and help you with the numbers of selections so we maximize the dichroic use.. 

You can visit our website at http://www.dichroic-alchemy.com for more information, or give us a phone call at 866-451-2254 and we can discuss any other questions or concerns you may have.

We offer discounts on multiple image sheets.  Please contact us to inquire about wholesale accounts.  

The bulk discount rates are available to any customer, the discount is based on the quantity purchased.

1-3 sheets = $650 per sheet

4-9 sheets = $585 per sheet

10+ sheets = $450 per sheet

Please email your graphic to :  daorders@gmail.com 

Nearly any graphic file can be accepted, however, it is best if the artwork file is pure black / white and not color or gray.  The file size and dimensions of the graphic should be larger in size.

File formats that work well are:  .ai, .jpg, .pdf, .tiff, .svg, .psd